We will be happy to answer any questions or specific concerns you may have.

Ordering Service Germany

Phone 030 / 677 9867 – 600
Fax 030 / 677 9867 – 707

Ordering Service Austria

Phone 0800 / 293 527
Fax 0800 / 296 426

Data protection information

The European General Data Protection Regulation (GDPR) has been in force since 25 May 2018. The collection and processing of your personal data is carried out in compliance with the applicable data protection regulations, in particular the EU General Data Protection Regulation (DSGVO). The data protection declaration provided below describes how and for what purpose your data is collected and used and what choices you have in connection with personal data.

1. contact person

Responsible in the sense of the Data Protection Regulation (DSGVO) is:


Address: Lilienthalstraße 3a,
D-12529 Schönefeld

Telephone: +49-30 677 98 67 200
Fax: +49-30 897 30 86 79
E-mail: info@haemato.de

Questions regarding data protection can also be sent directly to our data protection officer: E-mail: datenschutz@haemato.de or by mail to HAEMATO AG, attn. Data Protection Officer, Lilienthalstraße 5c, D-12529 Schönefeld, Germany.

Your privacy and your rights as they relate to your personal data while using our website are very important to us. With this data protection statement, we would like to show you how we process personal data on our website. In other words, we would like to demonstrate for what purposes the data is used, with whom it is shared, and what rights you eventually might have. We will only process your personal data in line with current data protection laws, as noted herein.

2. Our group of companies

We offer our services in association with other companies in our group and various service providers. In principle, each of these group units is solely responsible for the data it processes.

In the case of various data processing operations, one Group unit acts as a processor for others in a data protection-compliant manner in accordance with Article 28 of the GDPR.

In some constellations, several parties also access jointly used data, each with their own interests. Such data sharing is done on the basis of a joint responsibility contract under Article 26 GDPR. Wherever processing takes place in the form of shared responsibility, we will point this out to you in the following description of the individual processing operations.

Our group of companies includes:

Lilienthalstr. 3a
D-12529 Schönefeld
Telephone: +49-30 677 98 67 200
Fax: +49-30 897 30 86 79
E-mail: info@haemato.de

Lilienthalstr. 3a
D-12529 Schönefeld
Telephone: +49-30 677 98 67 200
Fax: +49-30 897 30 86 79
E-mail: info@haemato.de

Lilienthalstr. 3a
D-12529 Schönefeld
Phone: +49 30 5165385-35
E-mail: info@haemato-med.de

3. Data processing and legal basis for processing

The website can be viewed without the requirement of a personal registration. In this case, only the Internet connection data that your browser transfers to our server is processed. This Internet connection data consists of the IP address and other user data (e.g., data and time of the access, name of the accessed website, transferred data volume and the querying provider). Further information about the collection of personal data within the scope of your visit to our website can be found in the “cookies” section.

Beyond this, certain offers or services may be available, for which we request personal data from you. This can include name or e-mail address and, possibly, additional personal information. Corresponding information is always highlighted as a mandatory field. Without this information, we may not be able to provide the requested service, and your enquiries may go unanswered. In the following, we will provide you with an overview on the connected processes and the legal basis.

3.1 Contacting by contact form or e-mail

Insofar as you contact us – either using the contact form or via e-mail – your personal data transferred to us via the contact form is saved and processed by us. Normally, this includes your name and your e-mail address, or other information provided by you. For each specific case, the data we will collect is noted on the respective form. The data is only used for responding to your enquiry and/or for purposes of contacting us  as well as the related technical administration of this enquiry. The processing of this data is completed for the purposes of contract fulfilment or pre-contractual measures (Art. 6, Sec. 1, Letter (b) GDPR) or the processing also lies within our justifiable business interests, insofar as your conflicting interests do not prevail in this respect, since the processing of this query is in the interest of both parties (Art. 6, Sec. 1, Letter (f) GDPR).

3.2 Receipt of our newsletter

Insofar as you register for our newsletter, your personal data (e.g., your name, address, and e-mail address) will be stored and processed by us for the purposes of using for additional advertising measures. The processing of this data is based on your consent (Art. 6, Sec. 1 Letter (a) GDPR), or it is in our legitimate interest if we advertise for similar, own service or products and receive your e-mail in connection with the provision of services or the purchase of products  (Art. 6, Sec. 1 Letter (f) GDPR). In this case, we will send you regular advertising information regarding the services and products related to our offers. You can revoke your consent for this kind of newsletter at any time without providing any reasons for this by simply clicking on the “unsubscribe” link that can be found at the bottom of every newsletter, or by contacting us through another channel.

4. Use of cookies

Much like any other website, our website uses cookies for various purposes. Cookies are small text files that are stored on your device. These text files can be read by these websites and help us to identify when a website is visited again. Some cookies serve the purposes of storing preferences and are deleted upon conclusion of the browser session; in other words, they are deleted upon closing the browser. These are known as session cookies. Other cookies are used to better align the website to the user’s needs and they are left on the user’s end device. These are called “permanent” or “persistent” cookies. In the following, we will explain what cookies we use and how you can object to the use of cookies.


We use our own cookies that enable the customer-friendly use of our website, for example by saving your settings. The cookies are automatically deleted once you close your browser session. The legal basis for the use of these types of cookies is the fulfilment of the contract (Art. 6, Sec. 1, pg. 1. Letter (b) GDPR).


In addition, we collaborate with various service providers who support us in the improvement of our website or who offer additional functions. These service providers can, among other things, use their own cookies. Insofar as these service providers support us by analysing the usage behaviour on our website in order to design it, in line with demand, the legal basis is either our mutual interest (Art. 6 para. 1 lit. f DSGVO) or your consent (Art. 6 para. 1 lit. a DSGVO).

5. Google Analytics

We use Google Analytics, a web analysis service provided by Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Irland (“Google”) in order to analyse the use of our website and to be continuously able to improve it. The information compiled can be used to improve our offer and to make the website more interesting for our users.

Google Analytics uses so-called cookies, i.e., text files that are stored on your computer and that enable an analysis of your website by you. The information compiled by the cookie about your use of this website are usually transferred to a Google server located in the USA and stored there. The IP anonymization on this website has been activated so that your IP address is truncated by Google within the Member States of the European Union or in other states that are party to the European Economic Area. Only in exceptional cases will the full IP address be forwarded to a Google server located in the USA and stored there. By order of this website’s operator, Google will use this information to analyse your use of the website, to compile reports about website activity, and to provide additional services that are connected with the use of the website and the Internet towards the website operator. The IP address sent by your browser within the scope of Google Analytics will not be combined with any other Google data.

For exceptional cases, in which your personal data is transferred to the United States, Google is subject to the EU-US Privacy Shield Policy: https://www.privacyshield.gov/EU-US-Framework.

You may withdraw your consent for the use of the web analysis at any time by downloading and installing the Google Browser Plugin, whereby an opt-out cookie is set. Or you can simply make the corresponding setting in your browser software. Both options prevent the use of web analyses only if you use the Internet browser for which the plugin is installed and if you do not delete the opt-out cookie. We would like to point out that in this case you may be unable to fully use all of the website’s functions.

For more information, please visit: https://www.google.com/analytics/terms/de.html  or https://support.google.com/analytics/answer/6004245?hl=de.

5.1 Use of script libraries (Google Webfonts)

In order to display our content correctly and graphically appealing across browsers, we use script libraries and font libraries such as Google Webfonts (https://www.google.com/webfonts/) on this website. Google Web Fonts are transferred to your browser's cache to avoid multiple loading. If the browser does not support Google Web Fonts or prevents access, content is displayed in a standard font.

Calling up script libraries or font libraries automatically triggers a connection to the operator of the library. It is theoretically possible - although it is currently unclear whether and, if so, for what purposes - that the operators of such libraries collect data.

The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy/.

6. Forwarding of personal data

Other than the cases described in this data protection statement, your personal data will not be forwarded to third parties. Personal data can also be forwarded to third parties, who are working per our order, so that the data can be further processed in line with the intended purpose. For example, this includes the fulfilment of the services offered, analysis of the user’s behaviour on our website, or technical support. These third parties have been contractually bound by us to only use the personal data for the intended purpose, or not to forward your data to other parties without your consent, unless this is required for legal reasons. If, within the scope of future data collection, other categories of recipients result, we will inform you of this at that point in time that this data is collected.

7. Transfer to non-EU countries (third-party countries)

Insofar as we intend to transfer your personal data to countries (often referred to as third-party countries) in which other data protection standards – deviating from the ones existing in your country of residence (including countries outside of the European Economic Area) – exist, we will take the appropriate measures to ensure that your data is suitable protected. However, please observe that the data processed in these third-party countries may be subject to foreign laws and regulations, and may be made available to courts as well as criminal prosecution and regulatory authorities. For the transmission to third-party countries, the transfer is fundamentally protected by the application of the EU standard contractual clauses. You can receive corresponding verification or further details by sending an e-mail to the above address.

8. Storage of your data

We will limit the processing of your data to the lowest possible degree. If you send us a query, then we will generally delete your data after we’ve processed it.  Insofar as no specific retention periods have been defined, we will process your data as long as the purpose for which the data was originally collected is still valid. Furthermore, we will only retain your data for as long as legal, statutory or contractual retention periods exist, or an ongoing storage of your data is required for the assertion, exercise or defence of legal claims.

9. Your rights

Depending on the circumstances of each specific case, you have the following rights:


Demanding access to your personal data and/or copies of this data. This includes information about the purpose of use, the categories of the data used, the recipients of the data and access authorisation as well as, if possible, the planned duration of the data storage or – if this isn’t possible – the criteria for the determination of this duration;


Requesting the correction, deletion or limitation of the processing of your personal data, insofar as the use of this data is prohibited as per data protection laws, in particular because (i) the data is incomplete or false, (ii) the purposes for which it was collected is no longer valid, (iii) the consent upon which the processing was based, was withdrawn, or (iv) you have successfully exercised your right to object to the processing of your data. In cases in which the data was processed by a third party, your requests for correction, deletion or limitation of processing is forwarded to these third parties, unless this turns out to be impossible or can only be done with an unreasonable effort;


Refusing consent or – without any effect on the lawfulness of the processing that occurred prior to withdrawal – withdrawing your consent for the processing of your personal data at any time;


Not being subject to a decision based solely on the automatic processing of your data that has a legal effect on you or that significantly impairs you in a similar manner;


Demanding to receive the personal data related to you in a structured, standard and machine-readable format and to transfer this data to another responsible party without obstruction by us; if required, you also have the right to demand that we transfer your personal data directly to another responsible party, insofar as this is technically possible;


If you are of the opinion that the processing of your personalised data violates the data protection regulations, then grievances must be made to the competent supervisory authority of the person responsible or the supervising authority in the member state in which you have your place of work or place of residence.


You can (i) exercise the above-noted rights, (ii) ask questions or (iii) lodge a complaint against our processing of your personal data by contacting us as described above.

10. Right to objection

If your personal data is processed for the purpose of defending the legitimate interests of the responsible party (Art. 6, Sec. 1, letter (f) GDPR), you always have the right to object in line with your specific situation. If your data is used and processed for the purposes of direct marketing , then you may object to this use at any time.


Stand: 08.06.2021

You will find our data protection information for investors of the HAEMATO AG here: data protection investors

We are here for you.

Ordering Service Germany

Phone 030 / 677 9867 – 600
Fax 030 / 677 9867 – 707

Ordering Service Austria

Phone 0800 / 293 527
Fax 0800 / 296 426


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